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FAQ

What methods of payment do you accept?

We accept most major credit cards (Mastercard & Visa), debit cards, PayPal and Bank Transfer (through PayPal).

How safe is my personal information?

Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

How does shipping work?

Eiva & Jay partners with merchants and artisans from all over the world in order to provide you the best and most interesting products & prices. This means, your order is shipped from a variety of global sources. Each of our global supplier provides tracking numbers and 100% satisfaction guarantee is a given.

Because of the nature of some of our products, your item may take 12-15 business days to arrive. Please don't worry if your order does not show up immediately. You can rest assured that your items are on its way.

We offer international shipping and the same guarantees apply. However, some countries may experience longer shipping times.

What if I need to return something?

We offer returns on items that have manufacturing defects. Please contact us right away and we will guide you through the returns process!

Can I cancel my order?

Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order.

All refunds will be made to the account used for the purchase. Please allow at least 3 business days for funds to reflect on your back account.

How do we contact you for press inquiries?

Send us an email via our contact form with your inquiry and we'll get back to you as soon as we can.

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